Chapter 1: Understanding Crisis
Crises Reactions: A Continuum of Response
Multicultural Awareness and Crisis Intervention
Resources for Chapter Enrichment
Chapter 2: Crisis Intervention Models: an Exploration of Historical and Contemporary Models
Crisis Intervention Models
Maslow’s Hierarchy of Needs and Crisis Intervention
Slaikeu’s Comprehensive Model for Crisis Intervention
Flannery & Everly’s Crisis Intervention Model
Aguilera’s Model of Crisis Intervention
Robert’s Seven-Stage Crisis Intervention Model
James and Gilliland’s Six-Step Crisis Intervention Model
Greenstone & Leviton’s Crisis Intervention Model
Kanel’s A-B-C Model of Crisis Intervention
Cavaiola & Colford’s L-A-P-C Model of Crisis Intervention
Crisis Intervention Services in the 21st Century
Resources for Chapter Enrichment
Chapter 3: Essential Crisis Intervention Skills
Characteristics of Effective Crisis Intervention
Empowerment-Focused Crisis Intervention
Flexible Crisis Intervention
Characteristics of Effective Crisis Counselors
Empathy, Genuineness, and Acceptance and Positive Regard
Crisis Intervention Techniques: The L-A-P-C model
Putting Empathy, Genuineness, and Acceptance Into Practice
Chapter 4: Child Maltreatment
Consequences of Child Abuse and Neglect
Definitional Issues in Maltreatment
Prevalence of Child Abuse and Neglect
Possible Indicators of Child Abuse and Neglect
General Guidelines for Reporting Suspected Child Abuse and Neglect
Resources for Chapter Enrichment
Chapter 5: Adolescent Crises
Historical Perspectives in Adolescence
Guidelines for Intervening with Eating Disorders
Guidelines for Dealing with a Suicidal Adolescent
Adolescents and Non-Suicidal Self-Injury (NSSI): An Overview
Guidelines for Treating an Adolescent for Self-Injury
An Identity Crisis in Adolescence
Guidelines for Addressing Issues of Identity Development
Resources for Chapter Enrichment
Chapter 6: The School’s Response to Crisis
Active Shooter Incidents: Results from the FBI and the Secret Service
Case Presentation: A Case Involving A School Shooting
Case Discussion/Crisis Resolution
Case Presentation: Suicide and the School’s Response
Case Discussion/Crisis Resolution
Guidelines for Dealing with a School-Related Suicide
Case Presentation: Accidental Death of a Student
Responding to Accidental Death: The School’s Response
Case Presentation: Middle School and 9/11
Case Conceptualization/Crisis Resolution
Resources for Chapter Enrichment
Chapter 7: Alcohol and Drug Crises
The Scope of Drug and Alcohol Problems
Defining Substance Use Disorders: Diagnostic Concerns
Crisis Intervention and Case Management
General Guidelines for Working with Individuals with Substance Use Disorders
Resources for Chapter Enrichment
Chapter 8: The Crisis of Sexual Assault
Reactions of Victims to Sexual Assault
Who are the Perpetrators of Rape and Sexual Assault?
What to Do When Sexual Assault Is Reported
Case Presentation: Anita, a Case of Sexual Assault
Case Discussion/Crisis Resolution
Case Presentation: Nicole, a Case of Date Rape
Case Conceptualization/Crisis Resolution
Case Presentation: A Case of Date Rape and Date Rape Drugs
Case Conceptualization/Crisis Resolution
Case Presentation: Kristin, a Case of Rape
Case Conceptualization/Crisis Resolution
Guidelines for Treating Victims of Sexual Assault
Resources for Chapter Enrichment
Chapter 9: Intimate Partner Violence & Domestic Violence
Definitions and Terminology
Characteristics Common to Batterers
Multicultural Considerations
Survivor Therapy with Battered Women
Intimate Partner Stalking
Case Presentation: Physical & Verbal Abuse in a Dating Relationships
Case Presentation: A Case of Physical & Verbal Abuse
Case Presentation: A Verbally and Emotionally Abusive Relationship
General Guidelines for Crisis Counseling with Couples Exhibiting Intimate Partner Violence
Elder Abuse and Other Types of Domestic Violence
Case Presentation: A Case of Elder Abuse
Resources for Chapter Enrichment
Chapter 10: Crises Involving Bereavement, Grief, and Loss
Defining Grief and Crises of Bereavement
Determinants of Grief Reactions
Crisis Intervention in Situations Involving Bereavement and Loss
Case Presentation: George, a Husband Grieves the Loss of His Wife
Case Presentation: James and Barbara, a Couple Grieves the Tragic Loss of Their Son
Case Presentation: Ryan, a Child Grieves the Loss of His Mother
Case Presentations: Tara & Bill, Parents Grieving the Loss of Their Newborn Daughter
Case Presentation: Tanya, a Case of Traumatic Bereavement
Case Presentation: John, the Grief of Divorce
Grieving the Loss of a Pet
General Guidelines for Counselors in Managing Crises of Loss and Bereavement
Resources for Chapter Enrichment
Chapter 11: Crises Involving Suicide, Homicide & Lethality
Scope and Definition of the Problem
Case Presentation: Beth, A Case Involving a Vague Threat of Suicide
Case Presentation: Maria, a Case Involving a Threatened Suicide
Guidelines for Managing Crises Involving Suicide
Crises Involving Homicide, Lethality and Threats of Suicide
Case Presentation: Jason, A Case Involving the Threat of Violence
Case Presentation: Richard, A Case Involving Threats of Murder/Suicide
Resources for Chapter Enrichment
Chapter 12: Mental Health & Psychiatric Crises
Defining Various Psychiatric Crises
Case Presentation: A Case of Panic Disorder in the Aftermath of Trauma
Practical Guidelines for Crisis Intervention for Someone with PTSD & Anxiety
Practical Guidelines for Crisis Intervention for Someone with Mood Disorders
Guidelines for Crisis Intervention for Those with Schizophrenia
Crisis Related to Personality Disorders
Guidelines for Crisis Intervention with Borderline Personality Disorder
Crises Involving Neurocognitive Disorders
Crisis Cases Involving Delirium and Dementia
Medical Conditions & Medications That Can Mimic Psychiatric Symptoms
Psychiatric Crisis Service Delivery: Psychiatric Crisis Hot Lines
Psychiatric Crisis Service Delivery: Psychiatric Walk-In Crisis Centers and Mobile Crisis Services
Warning Signs of a Mental Health Crisis
Multicultural Considerations
Resources for Chapter Enrichment
Chapter 13: Health Crises
Emotional-Psychological Response to Medical Crises
The Crisis Response of the Family and the Cultural Consideration
Case Presentation: A Crisis at the time of Diagnosis
Case Presentation: A Treatment Decision Crisis Involving Chronic Back Pain
Guidelines for Counselors Working with Medical Crises
Resources for Chapter Enrichment
Chapter 14: Crises in the Workplace
Crises Pertaining to Workplace Violence
Case Presentation: When Violence Threatens
Guidelines for Crisis Intervention with a Potentially Violent Employee
Crises Pertaining to Downsizing and Job Termination
Case Presentation: “I’ve Been Downsized”
Guidelines for Crisis Counseling with a Downsized Employee
Crises Pertaining to Supervisor – Coworker Conflict
Crises Pertaining to the Convergence of Work Stressors and Outside-of-Work Stressors
Resources for Chapter Enrichment
Chapter 15. Disaster Response
Middletown, New Jersey: A Community in Crisis
Middletown’s Response to 9/11
Middletown’s Favor Answers the Call
Middletown and Favor Working Together
A Parish Rises Up to Help
Resources for Chapter Enrichment
